Careers
Job Title: Operations Manager
Part Time - 35 Hours Per Week
About Us:
White Bayou Wreaths & Supply is a leading provider of high-quality wreaths and crafting supplies, catering to customers who appreciate the beauty of handcrafted products. We are passionate about delivering exceptional products and outstanding customer service. As we continue to grow, we are looking for a dedicated Operations Manager to join our team and help us maintain our commitment to excellence.
Job Overview
The Operations Manager will play a crucial role in ensuring the smooth operation of our e-commerce business. This position will be responsible for overseeing all aspects of shipping, inventory management, and customer service. The ideal candidate will have a strong background in operations management, a keen eye for detail, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Shipping & Fulfillment:
- Oversee the entire shipping process, ensuring orders are accurately picked, packed, and shipped in a timely manner.
- Implement and maintain efficient shipping processes to minimize delays and reduce shipping costs.
- Inventory Management:
- Manage the receiving of inventory, ensuring that all products are accurately logged, stored, and organized.
- Monitor inventory levels, Maintain Retail Inventory Displays.
- Customer Service:
- Resolve customer issues related to orders, shipping, and product quality, ensuring high levels of customer satisfaction.
- Continuously improve customer service processes and train the team on best practices.
- **Team Leadership:**
- Provide leadership and direction to the warehouse team, fostering a collaborative and efficient work environment.
Qualifications:
- Proven experience in operations management, preferably in an e-commerce or retail environment.
- Strong knowledge of shipping processes, inventory management, and customer service best practices.
- Excellent organizational and time management skills.
- Ability to lead and motivate a team to achieve operational goals.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Proficiency in using inventory management software and other relevant tools.
- Strong communication skills, both written and verbal.
Why Join Us?
- Be part of a dynamic and growing company that is passionate about quality and customer satisfaction.
- Opportunity to lead and shape the operations of a well-respected brand.
- Competitive salary.
- Supportive and collaborative work environment.
How to Apply:
Interested candidates are invited to submit their resumes and a cover letter outlining their relevant experience and why they would be a great fit for this role. Please send your application to trent@whitebayoucreations.com
White Bayou Wreaths & Supply is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.