Store Policies - Shipping / Returns

    • We operate Monday thru Friday 9:00 am to 3:00 pm
    • We are not an open store front.  
    • Turn Around Time: Orders will be processed within three to four business days, unless otherwise noted. If you have questions during this time, please contact us at info@whitebayoucreations.com .
    • Shipping Information: We utilize FedEx, UPS and USPS. Shipping times vary with each carrier. Typical delivery time is one to three days. Tracking information will be mailed to you when your order is processed. All shipments are insured for the value of the contents. If you do not receive your order, please contact us at info@whitebayoucreations.com .
    • If your order qualifies for free shipping we will need a physical address NOT A PO BOX! 
    • PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT WHEN PLACING YOUR ORDER.
    • Returns and Exchanges: Returns are allowed, but must be completed within 10 days of purchase. To request a return please contact us at info@whitebayoucreations.com .
    • Missing or Damaged merchandise will be replaced or refund will be issued upon receipt of proof of damage within 48 Hours of delivery.
    • Return shipping is the responsibility of the customer. There will be no restocking fees. Returns are to be sent to: White Bayou Creations 116 Industrial Pkwy Lafayette, LA 70508 Phone 205-799-4144.
    • Credit will be given to unopened returned products only.
    • Carrier will be chosen at the discretion of White Bayou Creations.
    • Multiple orders will be combined if possible.
    • For the use of coupons, gifts, or similar promotions - only one promotion will be applied per order.
    • Coupons, gifts, or similar promotions will not be retroactively credited, added, or changed.
    • Membership gift card at sign up* gift card will be issued after 60 days of membership.
    • LOCAL PICKUP - 9:00 am to 3:00 pm Monday thru Friday  - --You will receive a notification when your order is pulled. - Please call or text before pick up. 205-799-4144 -  (Local shipping is usually less that $10)  
    • ANY LOCAL PICKUP THAT IS NOT PICKED UP WITHIN 30 DAYS WILL BE CONSIDERED ABANDONED WITH NO REFUND!